Stock and restock questions, in-store pickup and holds, repair intake, event announcements, and regular-customer care land in one place, gathered from every channel, so your staff isn't the bottleneck at the counter.
Get an assessmentThe channels stay. Only the work a person confirms is separated out.
3 channels, one place · Refunds & pricing gated · One report a day
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Nothing new to install. Velros AI works over the Instagram DM, WhatsApp, email, phone, and customer list (spreadsheet) you already use, building the screens, approval queue, and reports you need and refining them as you operate.
The requests that arrive at Retail & Concept Stores every day, kept on one screen along with what to confirm and what to improve next.
Original messages, photos, staff edits, and approval-hold reasons from Instagram DM, WhatsApp, email, phone, and your customer list stay on record as evidence for next week's improvements.
Refunds and exchanges, price or coupon changes, stock promises, and bulk announcements go out only after the owner or a staff member reviews them.
A Velros operations designer and a working retail expert turn your standards for stock questions, in-store pickup, repair intake, and customer care into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
"Is that in stock right now?" "When can I pick it up?" "Can I return this?" These questions land all day across email, Instagram DMs, WhatsApp, and phone calls. Most are repeat lookups that end once you confirm stock or pickup status, but while you're checking, the floor goes untended and your regulars go unanswered. Refund approvals and price adjustments, the calls only a person should make, get buried in the same inbox as the routine ones. Velros gathers the repetitive lookups and drafts the replies, then pulls out only the money decisions and sets them in front of you.
Messages split across email, Instagram DMs, WhatsApp, and phone notes get grouped by customer, then sorted first by what they actually need: a stock check, a pickup status, or a repair intake.
"We have two of that size in store. Want me to hold one for pickup by 6 today?" is written for you against your stock and reservation data. You just read it and hit send.
Refund requests, price haggling, whether to hand over the last unit. None of these send automatically. They come up as an approval card with the situation summarized, and the reply only goes out after you confirm.
FTC Act §5 (15 U.S.C. §45) · CAN-SPAM Act of 2003 (15 U.S.C. §7704) · CCPA (Cal. Civ. Code §1798.100)
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
