We gather signals about pre-visit guidance, post-visit care, and complaints from across your channels, remove duplicates, and prioritize them.
So pre-visit guidance, post-visit care, and complaints don't fall behind, we organize incoming messages and customer records into one flow.
The requests that arrive at Clinics and medical practices every day, kept on one screen along with what to confirm and what to improve next.
The original messages, files, staff edits, and approval-hold reasons from Google Business Profile bookings, your messaging channel, phone and reminder texts, and patient charts all stay on record, and we use them as the basis for next week's improvements.
Treatment and price guidance, refunds, appointment changes, complaint handling, changes to personal and health data, and bulk sends run only after the director or the person in charge has reviewed them.
The channels stay. Only the work a person confirms is separated out.
No-show rate · Reminder delivery and confirmation rate · Re-booking rate after a procedure
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Without adding new tools, we layer Velros AI on top of Google Business Profile bookings, your messaging channel, phone and reminder texts, and patient charts that you already use. We build the screens, the approval queue, and the reports you need together, and keep fixing them while it runs.
A Velros operations designer and an industry expert turn your rules for pre-visit guidance, post-visit care, and complaints into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
In a small clinic, booking, reception, payment, price questions and the messages before and after a visit all live in the gaps between appointments. The trouble is that the gaps eat the appointments. Diagnosis and prescription belong to a clinician. What surrounds them does not.
Bookings, changes, price questions and requests for clinical advice are separated. Anything clinical is not answered; it goes straight to a person.
The clinician's schedule and the waiting list narrow the options, and the booking rule decides what may be confirmed.
What to bring, whether to fast, how long it takes, where to park. Nobody types the same message again.
Self-pay prices are quoted exactly as published. What is not published is not quoted.
Follow-up and recall messages are prepared, and any mention of discomfort or a side effect is flagged for a person.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
