We won't make you install a new tool first. We look at where inquiries land, the sheets your staff check, and the rules you approve by. Then we split what Velros AI takes on from what a person confirms.
Scattered channels, tied into one operating flow.
Connecting things isn't the point. The inquiry has to arrive, the missing details get checked, a draft gets written, and the risky action gets held for approval. That loop has to actually run.
We don't treat every channel the same way. What the customer sends, what the company sends out, and what you read to decide have to be kept apart for operations to be safe.
Email · WhatsApp Business · Web chat · Phone and SMS
Inquiries arriving from everywhere are pulled into one queue, split into new, returning, urgent, and complaint, and answered with a draft already written.
Split by operating ruleTransactional email (order and delivery notices) · SMS · Booking confirmations
Informational notices go out in a fixed format. Anything involving money or a contract is split off into the approval queue and sent only after a person confirms.
Split by operating ruleSpreadsheets and close files · Internal documents and response rules · Payment and order records
Nothing gets migrated into a new program. We read the files you have today as the basis for a decision, and leave what was handled as evidence.
Split by operating ruleSupporting a lot of channels isn't what makes this good. The work has to finish where the customer actually is.
Meta · WhatsApp platform users
3B+More than 3 billion people use WhatsApp every month. For most small companies, that is already where the customer asks the first question.
Order confirmations and shipping notices get opened 60–70% of the time, against roughly 20–29% for marketing email. Transactional messages are where customers actually look.
Transactional email benchmarks · 2025
More than 7 million business locations have claimed their page on Yelp, and that is where bookings, questions, and reviews collect.
Yelp · 2023
73% of shoppers use more than one channel on a single errand. Asking on chat, booking on Google, and emailing the paperwork is the norm, not the exception.
Omnichannel study · Harvard Business Review
The loop that runs behind the connection
Channels Velros AI can connect and tie into an operating flow
Repeat questions, booking requests, pricing questions, and complaints are gathered, then split into drafts that can send and items that must wait.
Open slots, pre-visit instructions, and review-request candidates get organized, while exception bookings stay for a person to confirm.
What was asked after a call, the ones you missed, and the follow-up owed get written into the workroom and carried into the next action.
Vendor requests, quote documents, and pre-contract questions are gathered, with the reply and the attachments prepared.
The lists, close files, and customer rosters your staff maintain are read as the basis for a decision, with gaps flagged.
Order status, delivery questions, exchange guidance, and review requests are pulled apart, and refunds and compensation wait for approval.
Payment confirmations, unpaid invoices, and refund requests are tied into the operating record, and anything that moves money runs only after a person confirms.
Staff guides, price lists, response rules, and exception handling are read into the drafts and into the reasoning behind them.
Where an inquiry came from and who's worth winning back are grouped into follow-up drafts, and coupons and perks send only after review.
Revenue, inquiries, items awaiting approval, complaints, and work that slipped are collected into the report you read each day.
Confirms the contact points on your target list and drafts the opening and follow-up, while send targets and timing wait for approval.
Collects weekly which query brought whom in and where they left, then submits the pages to fix and the next topic to write.
Finds a time with the prospects who replied, and hands the rep a research brief on the company before the meeting.
In the first assessment we look at the screens and files you actually use. What matters more than a support list is how that piece of work finishes.
Connected channels
