We gather signals about booking requests, regular-customer care, event announcements, and end-of-day reports from across your channels, remove duplicates, and prioritize them.
So booking requests, regular-customer care, event announcements, and end-of-day reports don't live only in someone's memory, we turn them into daily work to handle.
The requests that arrive at Local shops and services every day, kept on one screen along with what to confirm and what to improve next.
The original messages, files, staff edits, and approval-hold reasons from Google Business Profile and bookings, your messaging channel, phone, and Instagram DMs all stay on record, and we use them as the basis for next week's improvements.
Prices and discounts, booking changes, refunds, complaints, and bulk announcements need a person to sign off first.
The channels stay. Only the work a person confirms is separated out.
No-show rate and visit-confirmation reply rate · Share of returning regulars · Booking and inquiry response time
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Without adding new tools, we layer Velros AI on top of Google Business Profile and bookings, your messaging channel, phone, and Instagram DMs that you already use. We build the screens, the approval queue, and the reports you need together, and keep fixing them while it runs.
A Velros operations designer and an industry expert turn your rules for booking requests, regular-customer care, event announcements, and end-of-day reports into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
Repair, cleaning and removals take their inquiries while the person is out working. An unanswered call does not ring twice, and a no-show empties a whole slot. Intake, scheduling and payment belong to the operation, not to the person holding the tools.
Missed calls, messages and booking requests land in one place, with the unanswered ones on top.
What, where, when, and a photograph. The fields that decide the quote arrive before the visit does.
Travel and working time narrow the options; anything outside the rule goes to a person.
Parking, what to have ready, how long it takes, how to pay. Timed to when no-shows actually happen.
The receipt is prepared and a review request is queued for the right moment.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
