We gather signals about bookings, check-in guidance, change requests, and review management from across your channels, remove duplicates, and prioritize them.
Bookings, check-in guidance, change requests, and reviews come together in one place. A guest gets a fast answer at every step.
The requests that arrive at Lodging and venue operations every day, kept on one screen along with what to confirm and what to improve next.
The original messages, files, staff edits, and approval-hold reasons from Google Business Profile bookings, OTAs (Airbnb, Booking.com, and the like), your messaging channel, and phone all stay on record, and we use them as the basis for next week's improvements.
Rates and refunds, booking changes, complaint handling, changes to personal data, and bulk sends pause for your sign-off first.
The channels stay. Only the work a person confirms is separated out.
Occupancy rate and booking conversion rate · Cancellation and refund handling and dispute rate · Review rating and response rate
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Without adding new tools, we layer Velros AI on top of Google Business Profile bookings, OTAs (Airbnb, Booking.com, and the like), your messaging channel, and phone that you already use. We build the screens, the approval queue, and the reports you need together, and keep fixing them while it runs.
A Velros operations designer and an industry expert turn your rules for bookings, check-in guidance, change requests, and review management into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
Inquiries in food and lodging arrive at exactly the busiest hour. Bookings, changes, cancellations, group requests and reviews land on top of service. When the person who should be in front of a guest is on the phone, that hour is billed twice.
Platform, message and phone note requests line up in one queue, with duplicates removed.
Seats or rooms and remaining slots narrow the options. Groups and exceptions go to a person.
Parking, allergies, the cancellation rule, the arrival time. Timed to when no-shows actually happen.
A cancellation is answered from the published rule; charges and deposit refunds wait for approval.
The moment to ask is chosen from the visit record, and anything with a complaint in it is flagged.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
