Velros AI keeps treatment consultations, the rebooking cycle, aftercare notes, and review requests together, and the right client gets the right nudge on time.
Get an assessmentThe channels stay. Only the work a person confirms is separated out.
Return-visit cycle adherence rate · Reminder-to-booking conversion rate · Designer re-request rate
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Without adding new tools, we layer Velros AI on top of Google Business Profile bookings, your messaging channel, Instagram DMs, and phone that you already use. We build the screens, the approval queue, and the reports you need together, and keep fixing them while it runs.
The requests that arrive at Beauty and wellness every day, kept on one screen along with what to confirm and what to improve next.
The original messages, files, staff edits, and approval-hold reasons from Google Business Profile bookings, your messaging channel, Instagram DMs, and phone all stay on record, and we use them as the basis for next week's improvements.
Treatment prices and packages, refunds, booking changes, complaint handling, changes to personal data, and bulk sends happen only after you say yes.
A Velros operations designer and an industry expert turn your rules for treatment consultations, rebooking cycles, aftercare notes, and review requests into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
Beauty and wellness run on bookings and memberships. While a treatment is under way, a change of appointment, a question about a balance and a refund request all arrive, and the person whose hands are busy takes them. Bookings and balances are a record problem. Refunds are a judgment problem.
Requests from every door gather in one place and are matched against the stylist and the length of the treatment.
Allergies, recent treatments, what to prepare. Asked in advance rather than in the chair.
Remaining sessions and expiry are read from the record. Anything involving an amount is flagged, not answered.
The reminder is timed to when they happen; applying the policy is passed to a person.
Treatments with a natural interval have the next date calculated and the message drafted.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
