Purchase questions about courses, templates, and ebooks, refund requests, how-to questions, and review requests come in on every channel, and Velros AI collects them so a solo creator answers from one screen.
Get an assessmentThe channels stay. Only the work a person confirms is separated out.
Refund handling time · Share of repeat questions answered automatically · Review-request return rate
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Without adding new tools, we layer Velros AI on top of your payment platform, email, Instagram and YouTube DMs, and Notion that you already use. We build the screens, the approval queue, and the reports you need together, and keep fixing them while it runs.
The requests that arrive at Digital products and creators every day, kept on one screen along with what to confirm and what to improve next.
The original messages, files, staff edits, and approval-hold reasons from your payment platform, email, DMs, and your community all stay on record, and we use them as the basis for next week's improvements.
Refunds, price and coupon changes, bulk sends, and answers touching copyright or licensing run only after the creator has reviewed them.
A Velros operations designer and an industry expert turn your rules for purchase questions, refunds, how-to guidance, and review requests into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
The time to make content disappears between purchase questions and refund handling. The same question scatters across email and DMs, and the review request is always put off to next time. Velros pulls these signals into one queue, prepares them down to a draft, and leaves only the irreversible to the creator.
Inquiries from your payment platform, email and DMs are sorted into purchase, refund, access and review.
The same buyer's orders and earlier conversations are tied into one.
Access guidance, refund handling and review-request drafts are prepared and raised.
Refunds and coupon changes are queued for approval before they send.
The creator's edits and the buyer's response are kept as candidates for the next standard.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
