What you can see
The original messages, history, staff edits, and approval-hold reasons from App Store and Play Store reviews, Discord, email, and crash reports all stay on record, and we use them as the basis for next week's improvements.
What Velros AI runs
We gather signals about reviews, bugs, feature requests, and refunds from across your channels, remove duplicates, and prioritize them.
Indie apps and games
App store reviews, bug reports, feature requests, and payment or refund questions arrive across the stores, Discord, and email, and Velros AI gathers them so a solo developer sees everything without tab-hopping.
- Review response rate
- Bug reproduction and classification time
A signal like this, handled like this.
The requests that arrive at Indie apps and games every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Classify Sort review, bug, feature-request, and refund signals, and attach reviews and crash reports with the same symptom.
- Connect Link a crash-mentioning review to an issue, and for a user whose payment didn't unlock point to the check steps first.
- Draft Put the reply and the reproduction note on screen so the developer only has to click post.
- Boundary Public replies and in-app-purchase answers stop just before posting, calling the developer.
What stops
Refunds, answers about in-app purchases, public review replies, and bulk announcements run only after the developer has reviewed them.
The channels stay. Only the work a person confirms is separated out.
Review response rate · Bug reproduction and classification time · Feature-request follow-through tracking
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
Without adding new tools, we layer Velros AI on top of your App Store console, Discord, email, and your issue tracker that you already use. We build the screens, the approval queue, and the reports you need together, and keep fixing them while it runs.
Indie apps and games
- Review response rate
- Bug reproduction and classification time
- Feature-request follow-through tracking
Someone who knows the industry sets the rules with you.
A Velros operations designer and an industry expert turn your rules for review responses, bug triage, feature requests, and refunds into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
You should be fixing bugs, but you're triaging reviews and refund questions instead
The time to build disappears between review handling and bug triage. The same report scatters across the app stores and Discord, and the rating drops without a known cause. Velros pulls these signals into one queue, prepares them down to a draft, and leaves only the irreversible to the developer.
From a review going up to a reply or a fix
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Intake
Signals from the app stores, Discord and email are sorted into review, bug, feature request and refund.
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Link
Reviews and crash reports with the same symptom are tied into one.
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Draft
Reply, bug-reproduction note and feature-request summary drafts are prepared and raised.
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Hold
Public replies and in-app-purchase answers are queued for approval before they post.
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Record
The developer's edits and the user's response are kept as candidates for the next standard.
What a person confirms
- Refunds
- A payment that is hard to undo, so the developer fixes it.
- In-app-purchase replies
- A reply that touches payment policy is checked by the developer directly.
- Public review replies
- A reply visible to the public is checked by a person before it posts.
- Mass announcements
- An announcement to all users goes out after a person confirms.
What we watch to see it improve
- Review response rate
- The share of reviews that got a reply prepared.
- Bug reproduction and triage time
- The time from a bug report to it being reproduced and triaged.
- Feature-request follow-through
- The share of requests tracked through to whether they shipped.
What indie developers ask
- Do we keep the store consoles and Discord?
- Yes. Nothing moves to a new tool; the flow just sits on the store consoles, Discord and issue tracker you already use.
- Does the AI post public replies directly?
- It prepares only the reply draft; the actual post runs after the developer confirms.
- How are bug reports managed?
- The same symptom is grouped and linked to a bug in the issue tracker, and after a fix a reply candidate is raised.
We'll find what to cut first in Indie apps and games, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week