What you can see
We keep the original messages, photos, staff edits, and reasons items are waiting for approval, from email, Instagram DM, WhatsApp, phone, and your website form, as the basis for next week's improvements.
Auto Repair & Dealerships
Service bookings, quote requests, parts questions, test-drive and pickup notices, and intake status get pulled into one place, even when they're scattered across channels, so your team can act right away.
- No missed bookings
- Estimates sent after approval
Today's routine
What Velros AI runs
Prepared before approval
Gather signals about service bookings, quotes, parts questions, and test-drives and pickups across channels, remove duplicates, and set priorities.
No missed bookings
Estimates sent after approval
Repair records logged
Auto Repair & Dealerships
- No missed bookings
- Estimates sent after approval
- Repair records logged
Inquiries like these, handled like this.
The requests that arrive at Auto Repair & Dealerships every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Sort Inquiries from email, Instagram DMs, and WhatsApp get sorted into service booking, estimate, parts, test drive, or pickup.
- Check Match the make, year, and symptom against past service records to line up the likely work and parts.
- Draft Write a reply draft with the appointment slot and estimated cost in the channel's own voice.
- Approve Estimates, added repairs, and refunds go to your approval card before anything is confirmed.
What stops
Quotes and added-repair consent, refunds, vehicle and customer data changes, and bulk announcements go out only after an owner or lead reviews them.
The channels stay. Only the work a person confirms is separated out.
No missed bookings · Estimates sent after approval · Repair records logged
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
Nothing new to learn. Velros AI runs on top of the email, Instagram DM, WhatsApp, phone, and website form you already use, and we build and keep improving the screens, approval queue, and reports you need as you go.
Someone who knows the industry sets the rules with you.
A Velros operations designer and an industry practitioner turn your standards for service bookings, quotes, parts questions, and test-drive and pickup notices into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
While you're under the lift, the estimate call goes to voicemail
A shop's day fills up fast with booking and estimate requests coming in by phone, text, and Google Business messages. "There's a noise up front", "Can you look at it today?" The same questions land on different channels, and no one can answer while a car is on the rack. Parts confirmations, whether to do the extra work, when the car is ready: the repetitive replies keep pulling you off the job. Leave only the judgment calls to a person: what to charge, and how far to go.
From the first call to pickup
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Every request in one line
Velros pulls the symptom, make, and year out of phone notes, texts, and online booking requests into one place. No matter the channel, it ties them to the same customer and vehicle, and shows you the appointment time and the queue at a glance.
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Draft estimates and parts updates
From the symptom and vehicle, it drafts an inspection list, expected labor, and parts availability. You get the estimate message ready to send to the customer, plus a work checklist for the tech.
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Status through pickup and test drive
When parts arrive, work finishes, or the pickup time shifts, it drafts the update to send the customer. If a test drive or return visit is needed, it leaves it as a next step so no car slips through.
What a person confirms
- Estimate amount and send
- The final estimate, labor plus parts, only goes to the customer after you review it. Velros drafts it and puts the amount and the send on an approval card.
- Approving added work
- Work you find once the car is open needs both the customer's okay and your call. Velros lines up the expected cost and the reason; a person hits go.
- Refunds and rework
- A comeback or refund is a question of cost and liability. Velros gathers the history and context; you decide how much to refund or whether to take another look.
Deadlines and duties you can't miss
- Written estimate before repair
- You must give a written estimate and get the customer's authorization before starting work, and get approval for anything beyond it. Keeping the draft and the send record gives you a paper trail if a dispute comes up later.
- Itemized invoice on completion
- When the job is done, the customer gets an itemized invoice showing parts and labor. Keeping the work items as a record keeps an invoice from slipping through.
- Vehicle and customer data
- Plate, contact, and repair history are personal data and an asset. Log access and use so nothing gets used beyond its purpose or shared without consent.
California Automotive Repair Act, Bus. & Prof. Code §9884.9 (written estimate before repair) · FTC Act §5
Common questions
- Do phone bookings get organized too?
- Yes. A note or summary from a call gets tied to the same customer and vehicle as a text or online booking, in one line. Different channels, but one screen for the queue and appointment times.
- Could an estimate go out on its own?
- No. Anything with money on it, like estimates, added work, or refunds, always comes up as an approval card, and nothing reaches the customer until you tap it.
- How do parts delays get communicated?
- When a parts arrival or pickup time shifts, it drafts the update to send the customer right away. You just review and send, and if a return visit is needed it's left as a next step.
We'll find what to cut first in Auto Repair & Dealerships, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week