Membership and class questions, trial and consult bookings, renewal reminders, no-shows and holds, and review requests land in one place, wherever they came in, so your staff stops chasing them across apps.
Get an assessmentThe channels stay. Only the work a person confirms is separated out.
Refund math done for you · No missed trial bookings · Sends only after approval
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
No new software to pick up. Velros AI sits on the Instagram DM, email, WhatsApp, and booking tool (like Mindbody or Calendly) you already use, and together we build the screens, approval queue, and reports you need and keep refining them as you run.
The requests that arrive at Fitness Studios & Gyms every day, kept on one screen along with what to confirm and what to improve next.
We keep the original messages, files, staff edits, and reasons things are waiting for approval from Instagram DM, email, WhatsApp, and your booking tool, so next week's improvements have something to stand on.
Refunds, membership pricing or trainer assignment changes, member personal-data changes, and bulk announcements go out only after the owner or a staff member reviews them.
A Velros operations designer and an industry practitioner turn your standards for trial bookings, membership questions, renewals, and no-show handling into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
Most messages a gym or pilates studio gets ask the same things: how much is it, when can I try a class, do you have parking. While those repeat questions pile up across Instagram DMs, WhatsApp, and email, the calls only a person can make, like which trainer to pair with a client, how much to refund on an early cancellation, and what price to offer a returning member, keep slipping. Velros gathers the scattered messages in one place, drafts the repetitive replies and trial booking, and puts only the money-and-assignment decisions in front of you.
Pulls inquiries scattered across Instagram DMs, WhatsApp, and email into one place, sorted by member vs. prospect and new vs. renewal.
Writes reply drafts for the repeat questions like pricing, schedule, and trial booking, and prepares no-show reminder messages.
Refund amounts, membership pricing, and trainer assignments go to an approval card for you to confirm before anything sends.
FTC Negative Option Rule (16 CFR Part 425, 2024) and the CAN-SPAM Act of 2003
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
