What you can see
We keep the original messages, photos, staff edits, and approval-hold reasons that come in from email, Instagram DM, WhatsApp, and phone, and use them as evidence for next week's improvements.
What Velros AI runs
Gather booking, status and condition, and rebooking signals from every channel, remove duplicates, and set priority.
Pet Care Services
Bookings, status and condition questions, rebooking reminders, photo sharing, and consent forms scatter across channels, and Velros AI gathers them so nothing about a job gets lost between DMs and email.
- 4 channels in one place
- Chart notes auto-attached
This is how an inquiry like this gets handled.
The requests that arrive at Pet Care Services every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Sort Inquiries scattered across email, Instagram DM, WhatsApp, and your booking form get grouped into grooming, boarding, and returning clients.
- Check It pulls the pet's breed, past groom notes, and skin flags from the chart so you see the basis before any reply goes out.
- Draft It writes a one-line reply with open times, a quote, and any item that needs the owner's consent first.
- Approve Sensitive items like payment, sedation-free calming, and skin-related care go to an approval card and only send when you tap it.
What stops
Treatment and grooming charges, procedure consent, booking changes, and pet or owner information changes run only after the owner or lead has reviewed them.
The channels stay. Only the work a person confirms is separated out.
4 channels in one place · Chart notes auto-attached · Sensitive care sends after approval
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
You don't add a thing. Velros AI runs on the email, Instagram DM, WhatsApp, phone, and Calendly you already use, and we build the screens, approval queue, and reports you need and keep fixing them as you run.
Pet Care Services
- 4 channels in one place
- Chart notes auto-attached
- Sensitive care sends after approval
Someone who knows the industry sets the rules with you.
A Velros operations designer and a working pet-care professional turn your standards for bookings, status questions, rebooking, and consent into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
While you answer the booking DM, the dog on your table waits
Grooming, boarding, training, and vet clinics field a constant stream of the same requests all day: appointment times, condition questions, rebooking, pre-visit consent. Those messages arrive scattered across Instagram DMs, WhatsApp, and email, so every reply takes twice the effort. Meanwhile the work only a person can do, like reading the animal in front of you, deciding on a procedure, explaining anesthesia risk, and confirming the bill, keeps getting pushed behind the inbox. Velros gathers the scattered messages, drafts the replies, and leaves only the money-and-consent decisions to you.
From first message to done
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Pull scattered requests together
Bookings, condition questions, and rebooking asks from Instagram DMs, WhatsApp, and email land on one screen. Each pet's past visits and notes sit alongside, so you never have to ask the same thing twice.
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Draft the reply
Velros drafts available times, what to bring, a pre-visit condition checklist, a request for vaccination records, and rebooking notes. Photos and symptom notes the owner sent are organized in the same thread.
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Confirm and set reminders
Once a person confirms the booking, reminders for the next visit, vaccines, and grooming cycle are scheduled automatically. For no-show-prone slots, a confirmation message is prepped as a draft.
What a person confirms
- Fees and added treatment
- Any exam or treatment beyond the posted price goes to the owner and waits for approval before proceeding. Velros drafts the estimate; a person confirms the charge.
- Procedure and anesthesia consent
- Anesthesia-involving grooming or surgery, and skin issues found mid-groom, require explained risk and consent. Velros raises the consent request as an approval card; the vet and owner decide.
- Cancellations and refunds
- Same-day cancellation and no-show policy, and deposit refunds, are confirmed by a person. Velros only drafts the policy wording. It never processes a refund on its own.
Deadlines and duties you can't miss
- Informed consent for procedures
- Under state Veterinary Practice Acts and AVMA informed-consent standards, the owner must be told the risks and give consent before a procedure. Velros blocks a procedure step from advancing without a logged consent card.
- Cost estimates up front
- Owners should receive an estimate before major treatment, per state practice-act disclosure rules. Velros drafts the estimate language, but a person confirms the amount.
- Owner data and email consent
- Owner contact and pet records are personal data, so collect and use them with consent, and honor unsubscribe under the FTC CAN-SPAM Act of 2003 for any marketing email. Velros keeps opt-outs out of the next send.
State Veterinary Practice Acts · AVMA Principles of Veterinary Medical Ethics (informed consent) · FTC CAN-SPAM Act of 2003
Common questions
- Does Velros confirm bookings for me?
- No. It drafts the booking reply and confirmation wording, but the actual confirmation only goes through when a person clicks. Time conflicts or condition concerns come straight to you.
- Will it answer medical questions?
- It makes no medical judgment. It only drafts repetitive replies like appointments, what to bring, and rebooking, and hands symptom and treatment calls to the vet.
- My channels are split across Instagram, WhatsApp, and email.
- All three land on one screen, grouped by the same owner and pet. Whichever channel a message came from, you answer with the past-visit history right beside it.
We'll find what to cut first in Pet Care Services, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week