What you can see
We keep the original messages, payment screenshots, staff edits, and reasons items are waiting for approval that come in from Instagram DM, WhatsApp, and your website form, so they become the basis for next week's improvements.
What Velros AI runs
We gather signals about DM orders, payment confirmations, shipping questions, and restock requests across channels, remove duplicates, and set priority.
Instagram DM Shop
DM orders, payment confirmations, shipping updates, stock and size questions, and back-in-stock alerts stay scattered across channels, so Velros AI gathers them and an order never slips through a busy inbox.
- Payment auto-matched
- Restock waitlist tracked
This is how a DM like this gets handled.
The requests that arrive at Instagram DM Shop every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Sort Scattered DMs about stock, payment, and shipping get grouped automatically by order.
- Verify Payment name and amount are matched to the order, and size-level stock is checked for the item asked about.
- Draft Separate replies for payment confirmed, shipping update, and restock signup are written in the customer's tone.
- Approve Confirming payment and marking as shipped go to an approval card you clear in one pass.
What stops
Refunds, price and discount changes, marking a payment as confirmed, and bulk announcements go out only after you or your staff review them.
The channels stay. Only the work a person confirms is separated out.
Payment auto-matched · Restock waitlist tracked · Ship confirm gated
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
Without adding new tools, we layer Velros AI on top of the Instagram DM, WhatsApp, and website form you already use. We build the screens, approval queue, and reports you need together and keep refining them as you operate.
Instagram DM Shop
- Payment auto-matched
- Restock waitlist tracked
- Ship confirm gated
Someone who knows the industry sets the rules with you.
A Velros operations designer and a seasoned practitioner turn your standards for DM orders, payment confirmation, shipping updates, and restock alerts into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
The order DM pings while you're still counting stock
Orders arrive as Instagram DMs and comments, payment comes in over a checkout link or transfer, and you count stock and print the label yourself. "Is this in stock?", "I just paid," "When does it ship?" repeat all day, and the answer is almost always the same. Meanwhile the calls only you can make, like whether this payment is for this order, whether to refund, and how much to knock off, get pushed behind the replies. It's the spot where the repetitive and the judgment-heavy pile up in one inbox.
From order DM to shipped
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Pull scattered questions together
"Is this in stock?" and "How much?" spread across Instagram DMs, comments, and WhatsApp get gathered into one thread, with reply drafts pulled straight from your recorded stock and prices.
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Match payments to orders
"I just paid" messages are checked against your payout or transfer records and queued for confirmation, and item, quantity, and shipping address are pulled into a draft order.
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Ship notices and delay replies
Once a tracking number lands, a shipping-confirmation draft is ready; if delivery slips, a draft apology with a revised arrival date is queued.
What a person confirms
- Payment confirmation
- Whether the amount and name that actually hit your account match the order, and the final confirmation is a person's tap.
- Refunds and exchanges
- Whether it's a change of mind or a defect, and who covers the refund amount and return shipping, is your call.
- Price adjustments
- Whether to grant a bundle discount or a haggle, and how far to go, is decided by a person.
Deadlines and duties you can't miss
- Ship-time rule
- You must ship within the time you stated (or within 30 days if you named none), or notify the buyer and offer the option to cancel for a refund (16 CFR Part 435).
- Prompt refunds
- When a buyer cancels a delayed or unfilled order, the refund must be issued promptly, not held indefinitely (16 CFR Part 435).
- Promotional messages
- Marketing emails and blasts need an honest subject and sender and a working opt-out that you honor (CAN-SPAM Act of 2003).
FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) and the CAN-SPAM Act of 2003
Common questions
- Does it log into my Instagram or WhatsApp and reply for me?
- No. It only prepares drafts. Anything hard to undo, like sending, confirming a payment, or issuing a refund, comes up as an approval card and goes out only after you tap confirm.
- Does it gather orders scattered across channels?
- Questions from Instagram DMs, comments, and WhatsApp are pulled into one thread, sorted by what's waiting on payment versus waiting to ship.
- Does it confirm payments automatically?
- It matches "I just paid" messages against your payout records and flags the likely one, but the final call that this payment is real stays with you.
We'll find what to cut first in Instagram DM Shop, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week