What you can see
It logs the original messages, files, staff edits, and approval-hold reasons that come in from Shopify, Amazon, your own store, email support, and the 3PL dashboard, then uses them as evidence for next week's improvements.
3PL Fulfillment Sellers
Even when order consolidation, shipping and stock checks, delivery-delay support, and returns are scattered across channels, Velros AI brings them into one place so your team stops re-typing the same order into three systems.
- All channels in one inbox
- Fulfillment + tracking checked
Today's routine
What Velros AI runs
Prepared before approval
It gathers signals about cross-channel orders, shipping and stock checks, delivery-delay support, and returns, removes duplicates, and assigns priority.
All channels in one inbox
Fulfillment + tracking checked
Refund/payout approval gate
3PL Fulfillment Sellers
- All channels in one inbox
- Fulfillment + tracking checked
- Refund/payout approval gate
Here's how these inquiries get handled.
The requests that arrive at 3PL Fulfillment Sellers every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Sort Pulls messages from email, Instagram DMs, and WhatsApp into one place and auto-sorts them into shipping delay, exchange, or return.
- Verify Looks up the order number against your 3PL fulfillment status and carrier tracking to confirm the real delay reason and stock on hand.
- Draft Writes the customer reply with the current shipping status and a return path that follows FTC and CAN-SPAM disclosure rules.
- Approve Anything touching money or stock, like refunds, inventory adjustments, and payouts, goes up as an approval card for you to confirm.
What stops
Refunds, stock and shipping exceptions, settlements, and bulk announcements run only after you or a designated lead reviews them.
The channels stay. Only the work a person confirms is separated out.
All channels in one inbox · Fulfillment + tracking checked · Refund/payout approval gate
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
No new tools needed. Velros AI sits over the Shopify, Amazon, own store, email support, and 3PL dashboard you already use, and together we build the screens, approval queue, and reports you need and keep refining them as you run.
Someone who knows the industry sets the rules with you.
A Velros operations designer works with an experienced practitioner to turn your standards for cross-channel orders, shipping and stock checks, delivery-delay support, and returns into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
While you're racing the ship cutoff, one return decision waits on you
Orders come in across Shopify, Amazon, and your own site, and you open each channel to gather them, print labels, and paste tracking numbers back one channel at a time. Meanwhile the "where's my order" messages pile up in email and Instagram DMs. The repetitive part, like entering tracking and sending delay updates, eats the whole day, but whether to accept this return, restock this SKU, or why a payout doesn't reconcile is a call only a person can make. Velros handles the repetition and stacks only the judgment calls in front of you.
From order in to delivery done
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Gather orders by channel
Pull orders scattered across channels into one place, clean up duplicates and combined shipments, and flag the ones with a bad address or option. You only look at the odd ones.
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Ship and post tracking back
Pull stock, generate the label, and once it ships, write the tracking number back to each channel. The hand-copying of tracking numbers disappears.
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Sort delay and return questions
For "why is it late" and "can I return this" messages, it drafts a reply plus an internal checklist. Only replies that touch a refund or inventory loss go up as an approval card.
What a person confirms
- Refunds and partial refunds
- How much to refund for a delay or damage, or whether a partial refund closes it, is your call. Velros just attaches the order history and delivery record so you have the basis to decide.
- Inventory adjustments
- Whether a returned item goes back to sellable stock or gets written off, and when to restock a sold-out SKU, a person confirms. Per-channel quantities sync the moment you confirm.
- Payout discrepancies
- When a platform payout doesn't match orders and fees, Velros surfaces it, and whether to dispute or let it go is your decision.
Deadlines and duties you can't miss
- Shipment timing
- Under the FTC Mail Order Rule, you must ship within the time you stated, or within 30 days if you made no promise. If you can't, you must notify the buyer and offer a revised date or a refund.
- Delay notice and consent
- A shipment delay triggers a required notice, and a delay past the first revised date needs the buyer's express consent, or else you cancel and refund. Delay replies carry this timing built in.
- CAN-SPAM on shipping emails
- Order and shipping notices with any promotional content need a real physical address and a working unsubscribe. Marketing add-ons in a shipping email are flagged before they go out.
FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) and the CAN-SPAM Act of 2003
Common questions
- Do I keep my existing Shopify and Amazon seller accounts?
- You keep them. Velros sits on top of the channels and carriers you already use to gather orders and post tracking back. There's no migration to a new system.
- Does Velros issue refunds or adjust stock on its own?
- No. Anything touching money or inventory always comes up as an approval card. No refund and no stock change runs until you tap approve.
- What happens when delay messages flood in?
- It gathers the scattered messages into one place and drafts replies with the order and tracking record attached. You review the draft and send.
We'll find what to cut first in 3PL Fulfillment Sellers, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week