Custom-order inquiries, production schedules and options, shipping updates, CS, and reviews stay scattered across channels, and Velros AI gathers them so a custom job's details don't get lost in the back-and-forth.
Get an assessmentThe channels stay. Only the work a person confirms is separated out.
Custom-order sorting · Auto finish-date · Refunds after approval
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
You add nothing new. Velros AI runs over the Etsy, Instagram DM, email, and website form you already use, building the screens, approval queue, and reports you need and refining them as you operate.
The requests that arrive at Handmade & Craft Studios every day, kept on one screen along with what to confirm and what to improve next.
It keeps the original messages, order options, staff edits, and approval-hold reasons that come in from Etsy, Instagram DM, email, and your website form, so you have grounds for next week's improvements.
Refunds, custom pricing and schedule changes, compensation, and bulk sends run only after you or the responsible staffer reviews them.
A Velros operations designer and a working practitioner turn your standards for custom orders, production timing and options, shipping, and CS into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
Selling handmade, made-to-order pieces on Etsy or your own Shopify store means a day filled with questions. Messages asking about size, color, and engraving text, and asking when an order will arrive, come in scattered across email, Instagram DM, and WhatsApp. Between confirming options and setting production timelines, the actual making keeps getting pushed back. The goal here is to absorb the repetitive replies and leave only what the maker has to decide.
Orders and questions from email, Instagram DM, and WhatsApp are pulled into one list, showing the options (size, color, engraving), requested delivery date, and shipping address so missing details are obvious at a glance.
A draft summarizing the chosen options, production time, and estimated ship and delivery dates is prepared for each order. The maker only checks the wording and the dates before it goes out.
Custom pricing, timeline changes, and refunds come up as an approval card. Routine order confirmations, shipping updates, and reminders are handled automatically.
FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR Part 435, and the FTC Act, 15 U.S.C. §45
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
