What you can see
It keeps the original messages, order numbers, staff edits, and reasons items are waiting for approval from Shopify, Amazon Seller messages, email, and Instagram DM, then uses them as evidence for next week's improvements.
What Velros AI runs
Gathers signals about order and shipping questions, returns and exchanges, and reviews across channels, removes duplicates, and assigns priority.
Marketplace Sellers
Order and shipping questions, returns and exchanges, review management, inquiry replies, and payout checks scatter across channels. Velros AI brings them into one place so selling on three marketplaces feels like one.
- Channels unified
- Policy auto-matched
This is how inquiries like these get handled.
The requests that arrive at Marketplace Sellers every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Sort Amazon, eBay, Walmart, and Etsy messages land in one place, split into shipping delay, exchange, return, and defect.
- Check Match each order number against fulfillment status, stock, and your return policy to see what's actually doable.
- Draft Write the customer reply plus an internal checklist: open the return label, reship, and reconcile the payout.
- Approve Money actions like refunds and partial refunds aren't run for you. They go up as an approval card for your sign-off.
What stops
Refunds, exchanges, and compensation, coupon or price changes, payout actions, and bulk messaging go out only after you or a designated staff member reviews them.
The channels stay. Only the work a person confirms is separated out.
Channels unified · Policy auto-matched · Money needs approval
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
There's nothing to switch to. Velros AI works on top of the Shopify, Amazon Seller, email, and Instagram DM you already use, and together we build the screens, approval queue, and reports you need and keep tuning them as you operate.
Marketplace Sellers
- Channels unified
- Policy auto-matched
- Money needs approval
Someone who knows the industry sets the rules with you.
A Velros operations designer and a working expert turn your standards for order and shipping questions, returns and exchanges, review management, and payout checks into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
While you answer support tickets, today's orders still haven't shipped
When your storefront is spread across Shopify, Amazon, and eBay, the day dissolves into hopping between inboxes. Most return, exchange, and where's-my-order questions are repetitive replies with a known answer, yet fulfilling today's orders and reconciling payouts keeps slipping behind them. What actually needs you is the judgment: whether to refund, how much of a coupon to offer, which claim to file. Draft the repetitive replies, and route anything with money on it to an approval card, and the time to decide comes back.
From a ticket coming in to it being closed
-
Every channel's messages land in one place
Order, return, exchange, and review questions scattered across Shopify inbox, Amazon messages, and eBay cases get grouped into a single list keyed to the order number, so no window gets missed.
-
Repetitive replies come pre-drafted
Tracking checks, how-to-return steps, standard buyer's-remorse return flows. Anything with a settled answer arrives as a reply draft with the order status attached, ready to send after a glance.
-
Anything with money attached goes to an approval card
Refund amounts, coupon or partial-refund offers, payout disputes. The calls a human has to make come up as an approval card with the reasoning, and nothing goes out until you tap to confirm.
What a human confirms
- Refund and partial-refund approval
- Return shipping, signs of use, and fault decide whether it's a full or partial refund. The draft lays out the reasoning, but a person confirms the final amount.
- Coupon and goodwill offers
- How much of a coupon or store credit to offer to settle a claim weighs margin against repeat-purchase value. The amount and the recipient are a person's call.
- Payout disputes and claims
- When a marketplace deduction or a return is charged to the seller, whether to dispute it or absorb it is a human decision, and filing is approved by a person.
Deadlines and duties you can't miss
- Shipment timing and refund
- Under the FTC Mail Order Rule, you must ship within the time stated (or 30 days if none), and if you can't meet it you must offer the buyer a delay notice or a prompt refund.
- Your posted return policy binds you
- The FTC treats a stated return or refund policy as an enforceable promise, so what you post on your listing and honoring the marketplace's policy have to match how you actually process returns.
- Marketing consent on buyer data
- Order contact and address data is for fulfilling the sale; any promotional email must honor CAN-SPAM, with a working unsubscribe, an accurate subject, and a physical address, before you market to buyers.
FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) · CAN-SPAM Act of 2003 (15 U.S.C. §7704)
Common questions
- Does it process refunds on its own?
- No. Anything with money on it, like refunds, partial refunds, or coupons, only surfaces as an approval card with the reasoning, and no amount goes out until a person taps to confirm.
- Can it watch several marketplaces at once?
- It pulls questions scattered across Shopify, Amazon, and eBay into one list keyed to the order number, so nothing gets lost while you switch between tabs.
- Does it handle return deadlines automatically?
- It tracks the deadline and drafts the steps, but calls that need judgment, like accepting or denying a return, are confirmed by a person. It never lets the deadline lapse on your behalf.
We'll find what to cut first in Marketplace Sellers, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week