Subscription questions, delivery-schedule and skip requests, cancel and resume, payment failures, and complaints land in one place, wherever they came in, so a skipped box or failed charge gets sorted before renewal.
Get an assessmentThe channels stay. Only the work a person confirms is separated out.
Auto-renewal disclosure · CAN-SPAM unsubscribe honored · Failed-payment retry log
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Without adding new tools, we put Velros AI on top of the Shopify store, email, Instagram DM, and WhatsApp you already use. We build the screens, approval queue, and reports you need, and keep refining them as you operate.
The requests that arrive at Subscription Boxes & Recurring Commerce every day, kept on one screen along with what to confirm and what to improve next.
We keep the original messages, files, staff edits, and reasons items are waiting for approval that come in from your Shopify store, email, Instagram DM, and WhatsApp, and use them as the basis for next week's improvements.
Refunds, cancellations and payment changes, price changes, and bulk sends run only after you or your team lead reviews them.
A Velros operations designer and a working practitioner turn your standards for subscription questions, delivery schedule, cancel and resume, and payment failures into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
For a subscription box, the work isn't the first charge. It's the second and third. This month's skip request, the cancel-before-the-next-cycle note, the member whose card bounced over a limit: they arrive scattered across email, Instagram DMs, and your Shopify contact form. Most of it ends the moment you check the cycle and confirm the next ship date. But deciding a refund amount and reconciling the remaining shipments still takes a human, and that judgment is where the hours go.
Skip, cancel, and payment-failure messages that land in email, Instagram DMs, and the Shopify inbox get pulled onto one line per member and subscription cycle. First we sort out whether 'I want to pause next month' is a skip or a cancel, and which cycle they mean.
By checking the next charge date, remaining shipments, and last fulfillment status, we draft replies for the fact-only cases, such as 'we'll skip this cycle; your next box ships on the 12th.' Failed charges come with a retry note and an update-card link attached.
Partial refunds, mid-term cancellations, and price changes go to a founder approval card with nothing sent. The actual message to the member goes out only after you tap approve.
Restore Online Shoppers' Confidence Act (ROSCA), 15 U.S.C. §8403, and the FTC Negative Option Rule (2024)
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
