Order and delivery questions, freshness complaints, sourcing and ingredient questions, and reorder reminders sit across channels, and Velros AI pulls them together so a complaint gets answered before it turns into a bad review.
Get an assessmentThe channels stay. Only the work a person confirms is separated out.
Freshness claims handled · Reship vs. refund split · Sourcing questions answered
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
Without adding new tools, we put Velros AI on top of the Shopify, your own store, email, and Instagram DM you already use. We build the screens, approval queue, and reports you need, and keep refining them as you operate.
The requests that arrive at Fresh & Farm-Direct Food D2C every day, kept on one screen along with what to confirm and what to improve next.
We keep the original messages, photos, staff edits, and reasons items are waiting for approval from Shopify, your own store, email, and Instagram DM, and use them as evidence for next week's improvements.
Refunds and compensation, price and coupon changes, payouts, and bulk announcements go out only after you or a designated staff member reviews them.
A Velros operations designer and an industry expert turn your standards for orders and delivery, freshness complaints, sourcing and ingredient questions, and reorders into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
Staff edits and the reasons work was held get gathered into next week's operating rule.
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
Produce picked at the farm loses its edge in a single day. Questions land everywhere at once, across your Shopify store, your own site, an Instagram DM, and a WhatsApp photo, and repetitive asks like "where's my order?" and "why did it arrive soft?" eat the hours you need to pack. Meanwhile the calls only you can make, like refund or reship and farm's fault or courier's fault, keep sliding to the back. Velros gathers the scattered messages by order and sends only the money decisions to you.
Questions and freshness-complaint photos from your Shopify store, your own site, Instagram and WhatsApp get grouped under one order number. Even when the same customer reaches you across channels, it stays a single case.
Order tracking, farm-and-harvest-date answers, complaint acknowledgments. The repeat replies are drafted to match each order's status. You just tweak before sending.
Reship targets, items to confirm with the farm, and stock and ice-pack checks are left as an internal checklist, so the reply flows straight into that day's packing.
FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) · FDA Food Safety Modernization Act (FSMA), 2011
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryMessaging, phone, search and email, in one place
What your staff decide, and what a person decides
Fewer repeat inquiries and fewer dropped follow-ups, every week
