What you can see
It keeps the original messages, order numbers, staff edits, and reasons an action is waiting on approval from Shopify, Amazon, email, and Instagram DM, so next week's improvements have something to stand on.
Cross-Border & Global Sellers
When multilingual order and shipping questions, customs and returns, stock checks, and customer replies scatter across channels, Velros AI pulls them together so a language barrier never leaves a buyer waiting.
- Auto-sorts multilingual inquiries
- Checks each market's return window
Today's routine
What Velros AI runs
Prepared before approval
Gather signals about multilingual orders and shipping, customs and returns, stock, and customer replies across every channel, remove duplicates, and set priority.
Auto-sorts multilingual inquiries
Checks each market's return window
Refund & duty approvals queued
Cross-Border & Global Sellers
- Auto-sorts multilingual inquiries
- Checks each market's return window
- Refund & duty approvals queued
Here's how inquiries like these get handled.
The requests that arrive at Cross-Border & Global Sellers every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Sort Pulls inquiries scattered across Shopify, Amazon, and email into shipping, customs, return, and pricing buckets tied to the order.
- Check Matches the order number against tracking status, the destination's duty rules, and that state's return window under FTC rules.
- Draft Writes a reply in the customer's language with the delivery estimate and return steps.
- Approve Anything touching a refund, duty coverage, or price change goes to an approval card with the amount and reasoning.
What stops
Refunds, customs and shipping charges, price changes, and bulk announcements go out only after you or a teammate reviews them.
The channels stay. Only the work a person confirms is separated out.
Auto-sorts multilingual inquiries · Checks each market's return window · Refund & duty approvals queued
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
Keep your tools. Velros AI runs on top of the Shopify, Amazon, email, and Instagram DM you already use, and we build the screens, approval queue, and reports you need and keep improving them as you operate.
Someone who knows the industry sets the rules with you.
A Velros operations designer and a working expert turn your standards for multilingual orders, customs and returns, stock, and customer replies into real operating procedures.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
Orders arrive overnight, but only you can answer the customs question
Different countries, different platforms, different languages. Orders and questions scatter across Shopify, Amazon, and email, landing at all hours across time zones. Tracking lookups, duty explanations, and return steps eat the day, while the judgment calls, like a refund or a price exception, still wait for you. It's a spot where the work only a person should do sits tangled with the replies a machine can handle.
From order to resolved
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Every order in one place
Shopify, your Amazon seller account, and email inquiries land in a single line regardless of language or time zone, so you can see what's actually waiting.
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Drafted replies and internal checklists
For repeat questions like shipping delays, who pays the duty, or where to send a return, it drafts a reply in the customer's language and lays out the internal to-dos like customs clearance and stock checks.
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Only the sensitive calls reach you
Refunds, covering duties, and price exceptions go to an approval card and never go out until you review and click.
What a person confirms
- Refunds and partial refunds
- Whether it's damage, a wrong item, or a change of mind decides the amount and the reason, so a person reviews and approves each one.
- Covering duties and shipping
- Who absorbs a customs charge or an added shipping cost hits your margin directly, so you decide.
- Country-specific pricing and promos
- Individual discounts or price adjustments tied to exchange rates and local markets never go out on their own. They pass through a check.
Deadlines and duties you can't miss
- The 30-day shipping rule
- Under the FTC's Mail, Internet, or Telephone Order rule you must ship within the time you state, or within 30 days if none is stated, and offer a delay notice with the option to cancel.
- A clear return and refund policy
- Your return window, restocking terms, and who pays return shipping must be disclosed up front, and refunds processed as promised.
- Compliant marketing email
- Promotional email must carry a real return address and a working unsubscribe that you honor promptly, per the CAN-SPAM Act.
FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) and the CAN-SPAM Act of 2003
Common questions
- Can it handle inquiries in other languages?
- Yes. It reads the incoming language as-is and drafts the reply in the customer's language. You can review before anything sends.
- I use both Amazon and Shopify. Does it connect to both?
- It pulls both channels plus email into one view, so what you used to check by logging into each is in one place.
- Does it process duties or refunds automatically?
- No. It prepares the draft and the reasoning, but money decisions go to an approval card and don't execute until you click.
We'll find what to cut first in Cross-Border & Global Sellers, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week