What you can see
Phone, text, the pharmacy's messaging line, and dispensing records. We keep the original message, files, staff edits, and the reason each item waits for approval as next week's evidence.
What Velros AI runs
Gather prescription, stock, and medication signals from every channel, drop duplicates, and rank them.
Pharmacies
Prescription and refill questions, stock checks, medication advice, and refill reminders scatter across channels, gathered so the pharmacist can answer without leaving the counter.
- Unanswered messages
- Stock questions handled
These questions, handled like this.
The requests that arrive at Pharmacies every day, kept on one screen along with what to confirm and what to improve next.
The order a person kept by hand, moved over as it was.
- Sort Split messages into stock questions, prescription fills, medication advice, and refill visits, and tell a prescription item from an over-the-counter one.
- Check Match the drug against the inventory system for stock or a substitute, and for a prescription flag the prep time and what needs the pharmacist.
- Draft Draft the in-stock and visit-time reply and the prescription-received confirmation, marking anything about dosing or substitution as needing the pharmacist.
- Approve Dispensing and medication guidance and any bulk message go to the pharmacist's approval card; health information never leaves without a human check.
What stops
Dispensing and medication guidance, therapeutic substitution, supplement recommendations, handling of patient health information, and bulk messages go out only after the pharmacist checks them.
The channels stay. Only the work a person confirms is separated out.
Unanswered messages · Stock questions handled · Drafts ready
What a person confirms runs on a single thread.
Rather than adding another screen, we sort the work arriving on the channels you use and separate out only the decisions a person should see.
The same channels
No new tools. Velros AI sits on the phone, SMS, your messaging line, and the dispensing system you already use. We build the screens, approval queue, and reports with you and keep tuning them.
Pharmacies
- Unanswered messages
- Stock questions handled
- Drafts ready
Someone who knows the industry sets the rules with you.
A Velros operations designer and a working pharmacist turn refill questions, stock checks, and medication guidance into a real operating procedure.
The Velros operations design team
Industries rule design and weekly improvement
It keeps improving
Staff edits and the reasons work was held get gathered into next week's operating rule.
A person's time
Less repeat checking, and more of the day on the decisions and the growth that matter.
In depth
While the stock call rings, the pharmacist is away from the bench
A pharmacy's hours vanish between the dispensing bench and the phone. "Do you have that drug?" arrives dozens of times a day by phone and text; prescriptions come in to log, medication has to be explained, and refill visits chased. The repetitive side already has its rules; only the dispensing and counseling judgment stays with the pharmacist.
From the message to the fill
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Intake and sorting
Phone notes, texts, and profile messages are split into stock questions, prescription fills, medication advice, and refill visits.
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Stock and prescription check
The drug is matched against inventory for stock or a substitute, and for a prescription the prep time is estimated.
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Only what needs a check
Dispensing, counseling, and any substitution go to the pharmacist's approval card; plain stock and visit answers flow on their own.
What a person confirms
- Dispensing and counseling
- Reading the prescription, checking interactions and duplicates, and explaining the medication are the pharmacist's call. The draft is prepared; the person decides.
- Therapeutic substitution
- Swapping to a different drug is the pharmacist's decision, with prescriber or patient confirmation when needed.
- Supplement recommendations
- Any recommendation that turns on the patient's condition is reviewed by a person before it goes out.
Duties and deadlines you cannot miss
- Counseling duty
- A pharmacist must offer to counsel the patient on the dispensed medication (OBRA-90). The guidance is drafted; the pharmacist gives the final word.
- Dispensing records
- Prescriptions and dispensing records must be kept for the required period. Everything is logged from intake so the basis can be retraced.
- Health-information limits
- Protected health information cannot be used or disclosed without authorization (HIPAA, 45 CFR §164.508). Access and requests go to the approval card and leave a trail.
OBRA-90 (1990) pharmacist patient-counseling requirement · HIPAA Privacy Rule, 45 CFR §164.508
What pharmacies ask
- Does the AI dispense?
- No. Dispensing and counseling are the pharmacist's work. Velros only handles stock and visit answers, intake, and drafts; anything about the medicine stays with the pharmacist.
- Can we take a prescription photo by text?
- We organize the intake and the prep-time reply, but because it is health information, access and handling go to the approval card and proceed only after the pharmacist checks, with a record of who accessed it and why.
- We get so many stock calls. Do they drop?
- Stock and visit questions are the first to fall. The repetitive replies are drafted for you, so the pharmacist can stay at the bench longer.
We'll find what to cut first in Pharmacies, together.
Where the inquiries land, the order your staff check them in, and the rules a person applies last, laid out as one day of work.
Talk about our industryWhat comes in
Messaging, phone, search and email, in one place
What gets checked
What your staff decide, and what a person decides
What improves
Fewer repeat inquiries and fewer dropped follow-ups, every week